Frequently Asked Questions

It's several — a library of Make.com automation templates available now, plus a planned suite of independent AI SaaS tools, each built and tested one at a time.

Not yet. Each of the six planned tools is shown honestly as in development on the homepage — nothing is labeled live until it actually is.

Every third-party connection is designed around OAuth 2.0 with the minimum scopes needed. See the API Compliance and OAuth Policy pages for specifics.

Tested, ready-to-import Make.com automation templates — the kind of workflow you'd otherwise have to build yourself from scratch. Every template is run successfully before it's ever listed for sale.

These are the three ways every template is sold. They all share the exact same tested automation (same JSON, same apps, same module count) — here's exactly what comes with each:

• Solo — the tested Blueprint JSON, ready to import; a full step-by-step Setup Guide PDF; an Example Lead-Form to get real data flowing immediately.
• Autopilot — everything in Solo, plus a ready-made CRM Template (already built, just duplicate it into your own account), a set of Email Follow-Up Templates ready to send, and 14 days of direct support from your purchase date.
• Architect — everything in Autopilot, plus a full video walkthrough.

These are two different things, easy to mix up: Package (Solo/Autopilot/Architect) is about what you receive — the deliverables above. Tier (Starter/Growth/Enterprise) is about how complex the automation itself is — how many apps/steps it involves. A simple template and a complex one can both be sold as Solo, Autopilot, or Architect.

The automation itself (in every package, including Solo) already includes the step that logs your data — that part is built in. What's different with Autopilot/Architect is that you receive an already-built, ready-to-duplicate version of that CRM to copy into your own account, instead of building the structure yourself by hand.

No — every incoming record is logged first, before any filtering happens. So even a lead that doesn't trigger a notification is still safely saved for you to review later; you just don't get interrupted by it.

Yes, on Autopilot/Architect — the Email Follow-Up Templates support a logo placeholder, with step-by-step instructions in your guide for adding your own.

A free Make.com account is enough to get started for most templates — your guide will list every app the specific automation connects to, and whether each one has a free tier.

Free tiers exist and work fine for testing and light use, but they change over time and can have usage limits or regional restrictions — your guide always includes a clear note about current limits for the AI used in that specific template.

Most templates are designed to be running in 15–20 minutes, following the step-by-step guide — no prior Make.com experience needed.

Every guide includes Customization Tips and a Module Backup Plan (an alternative for each app used), so you're not locked into one specific setup.

Fill out the form at hub.smartsoloflow.com. You'll get a ticket number right away (like SSF-1024) — keep it in the subject line if you reply by email, so we can find your case instantly.

Solo: no direct 1:1 support — but almost every setup question is already answered in your guide's Common Errors & Fixes and Field Mapping Reference sections. Autopilot & Architect: 14 days of direct support, starting from your purchase date (not from when you first contact us). If you're already talking to us when the 14 days end, that conversation continues until it's resolved.

Email is the default — just keep replying by email, and that's a complete path on its own. If you'd rather talk in real time, you can optionally accept a one-time invite to a private live chat. Live chat is simply an add-on for anyone who wants it, never required. There's no phone/voice support — everything is text-based.

Within 1 business day, always within 2 working days, for buyer support. Custom Automation Requests: within 2 working days. General questions: no fixed timeframe, but always a personal reply.

It's the code printed in your Setup Guide PDF (cover footer and License Summary), and it confirms exactly which template and package you're asking about. Having it ready speeds up your request — but if it doesn't match, your request just gets a quick manual check before we reply, it's never blocked or rejected.

Yes — it identifies your purchase, not your payment details.

We'll point you in the right direction, but issues on a third-party platform's own side fall under that platform's own support and terms.

The price increase reflects the extra deliverables (CRM Template, Email Templates, support window, and — for Architect — the video walkthrough), not a different or "better" version of the automation itself.

Every template is tested with a real, successful run before it's ever sold — your guide includes the actual proof (an Execution Log) that it works. Because of that, our focus is on helping you get it running rather than issuing refunds — reach out if you hit a problem and we'll help you solve it. Gumroad and Whop each also have their own separate purchase-protection policies.

Both. On Gumroad, all three packages are shown as options on one listing page. On Whop, they're three separate products inside the same store, shown together on one page — either way, you're choosing between the same three packages.

No. Everything runs inside your own Make.com account and your own connected apps (Airtable, Google Sheets, Slack, Gmail, etc.). No data you process through the automation passes through or is accessible to SmartSoloFlow.

No — you connect your own accounts directly inside Make.com after import. SmartSoloFlow never asks for, or has access to, your credentials.