Frequently Asked Questions

It's several — a library of Make.com automation templates available now, plus a planned suite of independent AI SaaS tools, each built and tested one at a time.

Not yet. Each of the six planned tools is shown honestly as in development on the homepage — nothing is labeled live until it actually is.

Every third-party connection is designed around OAuth 2.0 with the minimum scopes needed. See the API Compliance and OAuth Policy pages for specifics.

Two things today: tested, ready-to-import Make.com automation templates (Solo and Architect), and custom Make.com builds made to your own needs (Autopilot). Every template is built and run in a real Make.com account before it is listed for sale.

Solo and Architect are ready-made templates you buy once; Autopilot is a custom build:

• Solo ($9) — the tested scenario JSON with its Brand and Config modules, a Test Form (HTML), and a text Setup Guide PDF with the field mapping, the Config table and Common Errors & Fixes. No 1:1 support.
• Architect (from $79, priced by complexity) — the full scenario JSON, a 30–35 page Setup Guide PDF with screenshots, a video walkthrough, a CRM or Airtable template, email templates and a Test Form, plus 14 days of direct support from your purchase date.
• Autopilot (from $99, quoted by scope) — a done-for-you build made to your own needs, requested through the Support Hub, with 14 days of support.

The automation itself (in every package, including Solo) already includes the step that logs your data — that part is built in. What's different with Architect is that you receive an already-built, ready-to-duplicate version of that CRM to copy into your own account, instead of building the structure yourself by hand.

No — every incoming record is logged first, before any filtering happens. So even a lead that doesn't trigger a notification is still safely saved for you to review later; you just don't get interrupted by it.

Yes, on Architect — the email templates support a logo placeholder, with step-by-step instructions in your guide for adding your own.

A free Make.com account is enough to get started for most templates — your guide will list every app the specific automation connects to, and whether each one has a free tier.

Free tiers exist and work fine for testing and light use, but they change over time and can have usage limits or regional restrictions — your guide always includes a clear note about current limits for the AI used in that specific template.

Setup time depends on the template and the apps it connects. Every Setup Guide walks you through it step by step, and where a listing states a setup time, it's the time measured when the template was tested.

Every guide includes Customization Tips, so you can adapt the template to your own setup.

Fill out the form at hub.smartsoloflow.com. You'll get a ticket number right away (like SSF-1024) — keep it in the subject line if you reply by email, so we can find your case instantly.

Solo: no direct 1:1 support — but almost every setup question is already answered in your guide's Common Errors & Fixes and Field Mapping Reference sections. Autopilot & Architect: 14 days of direct support, starting from your purchase date (not from when you first contact us). If you're already talking to us when the 14 days end, that conversation continues until it's resolved.

Email is the default — just keep replying by email, and that's a complete path on its own. If you'd rather talk in real time, you can optionally accept a one-time invite to a private live chat. Live chat is simply an add-on for anyone who wants it, never required. There's no phone/voice support — everything is text-based.

Within 1 business day, always within 2 working days, for buyer support. Custom Automation Requests: within 2 working days. General questions: as soon as possible, always with a personal reply.

It's the code printed in your Setup Guide PDF (cover footer and License Summary), and it confirms exactly which template and package you're asking about. Having it ready speeds up your request — but if it doesn't match, your request just gets a quick manual check before we reply, it's never blocked or rejected.

Yes — it identifies your purchase, not your payment details.

We'll point you in the right direction, but issues on a third-party platform's own side fall under that platform's own support and terms.

Architect includes more than Solo: the full JSON, a longer guide with screenshots, a video walkthrough, a CRM or Airtable template, email templates and 14 days of support, and its price also follows how complex the automation is. Autopilot is priced by the scope of the custom build you request.

All sales of digital products are final. If you hit a genuine setup issue, reach out and we'll help you get it working, within your package's support terms. Gumroad and Whop each also have their own separate purchase-protection policies. See the Refund Policy for details.

Offers and discounts are announced from time to time on our social channels. They don't run on every network at once — one may appear on one network and a later one on another — and there is no fixed schedule.

Solo and Architect templates are sold on our Gumroad and Whop stores. Autopilot isn't sold in a store: request it through the Support Hub and you'll receive a quote.

No. Everything runs inside your own Make.com account and your own connected apps (Airtable, Google Sheets, Slack, Gmail, etc.). No data you process through the automation passes through or is accessible to SmartSoloFlow.

No — you connect your own accounts directly inside Make.com after import. SmartSoloFlow never asks for, or has access to, your credentials.