Refund Policy

This page explains how refunds work for the digital products sold by SmartSoloFlow, such as Make.com automation blueprints (JSON scenario files) and code files. It is part of, and consistent with, our Disclaimer.

All Sales Are Final

Digital downloadable products (JSON blueprints and code files) can't be returned once they are delivered, so all sales are final.

If You Run Into a Setup Issue

If you run into a genuine technical setup issue or a Make.com scenario error, submit a ticket through our support portal and we'll help you resolve it, within your package's support terms. Autopilot and Architect include 14 days of direct support from the purchase date; Solo does not include 1:1 support. Details are on the Pricing page, and common questions are answered in the FAQ.

Buyer Support requests get a reply within 1 business day, always within 2 working days.

That support commitment doesn't constitute a cash-refund guarantee.

Delivery Problems

If a file was not delivered or is the wrong file, submit a Buyer Support request for any package, including Solo. Include the purchase ID from your store (Receipt ID on Gumroad, Transaction ID on Whop) and the License ID printed in your PDF, so we can verify your purchase. Once your purchase is verified, you will receive a response with the next steps.

Purchases Through Gumroad or Whop

Purchases made through Gumroad or Whop remain additionally subject to those platforms' own buyer-dispute and purchase-protection policies. Those policies apply independently of this page.

Questions

If something here is unclear, reach out through the support portal or the Contact page. We may update this policy from time to time; the revised version will be posted here with an updated “Last updated” date. See also the Terms of Service.